Assignment group Assign To is not populated

[keval3]

Hello All,

My requirement is in the service portal create incident part I have created some variables in which when category is hardware and sub category is mouse, 

then Assignment group should be Hardware

       Assign To should be Fred Luddy

I have written below script but the category and subcategory is working properly but assignment group and assigned_to is not populate. 

if(producer.category == 'hardware' && producer.sub_category == 'mouse'){
current.setDisplayValue('assignment_group', 'Hardware');
//current.assignment_group = '8a5055c9c61122780043563ef53438e3';
current.setDisplayValue('assigned_to', 'Fred Luddy');
}

 let me know what is issue with my script.

Thanks & Regards

Keval

[Saurav11]

Hello,

Please use:-

if(producer.category == 'hardware' && producer.sub_category == 'mouse'){
var group='sysidofthegroup';
current.assignment_group.setDisplayValue(group);
}

[Aman Singh_]

Can you add logs and check if the condition is getting satisfied and is coming into the loop

[Jaspal Singh]

Is the if loop being satisfied?

Also, is the record producer in global or scoped application? As it should be below

// GLOBAL
gr.setDisplayValue('field', 'value');

// SCOPED
gr.field.setDisplayValue('value');

[keval3]

Hello Jaspal Singh,

the script is not working in my scenario

gr.setDisplayValue('assignment_group', 'Hardware');

// SCOPED
gr.assigned_to.setDisplayValue('Fred Luddy');

Regards

Keval

[Musab Rasheed]

Try passing sysids instead of direct values Current.assignment_group = sysid of hardware group Current.assigned_to = sysid of feed Add double or single quotes in sysids you are passing , also in if condition make sure you are passing backed value of category and subcategory