Assignment group is not updating from flow designer.

[Community Alums]

Hi,

We are using flow designers for catalog items. For catalog task, we are setting assignment group from flow designer. 

In Audit history its showing group is updated but on the form of catalog item group field is blank. 

There is no BR or Client script on group field. 

Please suggest on this issue. Thank You!

[Ankur Bawiskar]

Hi,

is some before insert BR clearing that field

are you checking this with admin or non-admin user

Regards
Ankur

[Community Alums]

Hello @Ankur Bawiskar,

I am checking it as Admin, 

I don't think its a before BR, because in the flow first we are creating catalog task. Then based on variables values we are setting group as per our requirement. 

NOTE: Issue is happening in our TEST instance and in test Update number is showing as 2 but in DEV its working fine and update number is showing as 1. 

Is there anything I need to concentrate on this update number in Audit History list. 

[Ankur Bawiskar]

Hi,

it means in TEST some other script is again updating the record hence the count is 2

Please check any business rule after insert/update on sc_task

Regards
Ankur

[asifnoor]

Hi

Can you run a background script and fetch the group and check fi the value exists in the able or not.

var gr = new GlideRecord("sc_req_item");

gr.get("your_sys_id");

gs.print(gr.assignment_group);

If the value exists in table but not visible on form then there is some ui policy or client script which is cleaing the value on load.

Mark the comment as correct/helpful if this helps to solve the problem.