assignment group is taking from assignment eligibilty

[mahesh146]

In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this

[Sandeep Rajput]

Remove the assignment eligibility record if you do not want the assignment rule to take over in this case.

[Arangi Naresh3]

I tried as you suggested but routing is happening form virtual agent 

[Sandeep Rajput]

@Arangi Naresh3 Please check if routing is taking place from any of the business rule/assignment rule/template.