assignment group logic to assign cases to various groups, cases created from record producer
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08-07-2024 09:52 PM - edited 12-02-2024 07:41 AM
Triaging:
Based on Request Type (Initially)
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08-07-2024 09:53 PM
Working for till point 2 for below script:
var assignmentGroupJSON = gs.getProperty('x_jj_dfit.all.assignment.group');
var assignmentGroup = JSON.parse(assignmentGroupJSON);
if (current.variable_pool.request_type.getDisplayValue() == "Transactional: Status of my Intercompany SO-PO transaction (OHUB only)" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Supporting Document Requests" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Service Agreement" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Queries on Intercompany Policy")
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_Transactional;
}
else if (current.variable_pool.request_type.getDisplayValue() == "LR41 Related" ||
current.variable_pool.request_type.getDisplayValue() == "Audit Related")
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_LR41_and_Audit;
}
else
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_Reporting_Global;
}
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08-07-2024 09:58 PM
Hi @vinnus ,
You have pasted your whole project requirement here. I don't think this is the appropriate use of community.
Please share what you have tried, in which particular area you are facing issues.
Mark this as Helpful / Accept the Solution if this helps.