Assignment Group manager is getting notifications, he shouldn't

[cshriya]

I have an Assignment Group that has the Manager also but manager is not members of that group. I have notification sent to assignment group when incident assigned to the group.

When incident assigned to the group all members getting notification including manager and I am expecting manager should not get the notification because manager is not member nor notification contains recipent as group.manager.

This is happening on Helsinki instance.

Thanks

Chhavi

[Chuck Tomasi]

Fredrik, I invite you to open an enhancement request... the product managers won't do it if nobody says anything.

Enhancement requests: Tell us how you would improve the ServiceNow product

While you're at it - ask for the Description field to be put on the business rule form too! Adding descriptions is a documented best practice and the field isn't even on the form. Grrr.

[palmen]

I can't do it now, I've got some issues with my account on the partner page so can't log in at all at the moment. Hopefully they'll be able to solve this issue after the summer.

[cshriya]

Thanks Chuck!! It helped.

[ryadavalli]

Hi,

So is my understanding correct, the group managers always receive an email, if the email is sent to a group (example assignment grp on an INC). And if want to exclude the group manager   we need to have 'exclude manager' field on the group added ?

Thanks,

[palmen]

That's correct