Assignment Group not updated in Service Operations Workspace

Dlam
Tera Expert

‎06-26-2025 02:34 AM

We have recently changed the Assignment Group for one of the Categories on Request Item forms, and it does get updated on Class View list of the RITM.

However, the changes are not reflected in Service Operations Workspace view. In fact, it does not pick up the Assignment Group at all.

Was any additional settings to be updated for Service Operations Workspace?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-26-2025 02:36 AM

Hi @Dlam For me, it was a cache issue. Try navigating to cache.do, then check again. Also, try logging out and logging back in to refresh your session.

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Ankur Bawiskar
Tera Patron
Tera Patron

‎06-26-2025 02:54 AM

@Dlam 

did you reload the form/browser url and see?

Is this happening all the time and for all the users?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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