Assignment Rule Execution

[Ramkumar Thanga]

Hi,

I have question question regarding Assignment rules. 

Consider there is an assignment rule, configured in a way to assign the records/cases/tickets to a specific group based on some specific conditions by using scripting. if the record/ticket doesn't matches the criteria mentioned on condition and to the scripting section, is it possible to execute other existing assignment rules to assign the ticket.

Thanks!!
Ramkumar

[Aman Kumar S]

You can have multiple Assignment rules, and they will follow Order field for execution, whichever meets the condition, does the assignment.

[Ramkumar Thanga]

Hi Aman,

Yes I have tried with that on ordering the assignment rules, but the requirement is bit complex. 

Do we have any scripting method to trigger any specific assignment rule or the other assignment rules, if the assignment cannot assign the case to a specific group. 

Thanks!!

Ramkumar

[Aman Kumar S]

No, unfortunately, there isn't.

Although you can customize this by following below article:
Assignment Rule Lookup

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[VerdaKosnett1]

broken links galore