Assignment Rule

[Ali28]

Any idea why I cannot get my assignment rule on the incident table to auto assign an incident when using Service? 

[Dr Atul - LNG]

Hi @Ali28 

I tried the same in my PDI and it working fine.

create Inc and once you click on save then it will populate the assignment group.

[Maddysunil]

@Ali28 

Tested on creating a test assignment rule its working fine..Check the attached screenshots..Are you creating the incident record as per the condition. you can share a screenshot of incident

[Danish Bhairag2]

Hi @Ali28 ,

Possible to share screenshot for incident as well?

Thanks,

Danish

[AshishKM]

H @Ali28 , 

You need to check if any other logic applied on incident's assignment group field.

Any chance, if there is other group mapping configuration at Category and Sub-Category level in Choice [ sys_choice ] table. 

-Thanks,

AshishKM