assignment rule

[tGhadage]

Hi guys,

how to add multiple users in assign to in assignment rule 

please help !!!

[Sandeep Rajput]

@tGhadage  Instead of adding multiple users, you should assign the ticket to an assignment group via assignment rule.

[Jitendra Diwak1]

Hi @tGhadage .

Please follow the best practice. Create a group and add user in it and create assignment rule to assign particular group to. If group is assigned them their team member will on it.

Please accept my solution if it works for you and thumps up.

Thanks

Jitendra

[Dr Atul G- LNG]

Hi @tGhadage  

What is your use case , to add multiple users in assignment rule and how you will use that assignment rule later on?

As far as I know, an incident / change / prb or any record can be assigned to 1 user at a given point of time, and if the assignment rule will return more than 1 user then how it will assign the record?

Not sure what exactly you want to achieve.

[Abhishek_Chavan]

Hi @tGhadage  ,

As everyone here has mentioned, you do not assign a ticket (task based record) to multiple users. If your use case calls for such a case, work with the requester to breakdown the task into multiple tasks and assign them to groups.

The best practice is to assign the task to a group (with the required role) and team members from that group pick up the task.