Assistance Needed: Locating Function Triggered by Cancel Button

[Lisa Goldman]

Hello, 

I'm having trouble finding the function implemented by the consultant. When I click the cancel button, the RITM stage changes to "Request Cancelled," and all tasks under this Requested Item state are updated to "Closed Incomplete."

I've checked the Business Rules, Client Script, and Flow Designer, but I haven't had any luck locating this function. Could someone please suggest where else I should look?  Thank you

Here is the UI Action:

Here is the Requested Item:

Here are the SCTASK state updated to Closed Incomplete

[Shivalika · Accepted solution]

Hello @Lisa Goldman 

Did you check the business rule on the "sc_task" table ? Condition should be something like "request item" state changes to "close skipped" however view all in their and let me know. It should be one of the BRs on catalog task definitely. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Lisa Goldman]

Hi @Shivalika ,

I have checked the business rule on the "sc_task" table and the function was not there.

[Shivalika]

Hello @Lisa Goldman 

Are you sure ? Have you checked all the active Business rules there ? Is there any script include being called in the UI Action or any business rule ? Check script includes also, maybe an in change client script triggers q script include. Search with "script contains sc_task" and "active = true" 

If with above you can't find. What I think is this maybe OOB feature. Did you try this out in PDI ? Cancelling the Request Item and seeing if the corresponding task also cancels ? 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Lisa Goldman]

@Shivalika 

There is nothing is the UI Action:

Will disable all the Business Rules on the SC_Task table to see if that works.  Thanks