Assistance Needed: Locating Function Triggered by Cancel Button

[Lisa Goldman]

Hello, 

I'm having trouble finding the function implemented by the consultant. When I click the cancel button, the RITM stage changes to "Request Cancelled," and all tasks under this Requested Item state are updated to "Closed Incomplete."

I've checked the Business Rules, Client Script, and Flow Designer, but I haven't had any luck locating this function. Could someone please suggest where else I should look?  Thank you

Here is the UI Action:

Here is the Requested Item:

Here are the SCTASK state updated to Closed Incomplete

[Lisa Goldman]

@Shivalika 

The status changes to "Closed Incomplete" is on the sc_req_item table. Why we apply the condition on the "sc_task" table?

[Shivalika]

Hello @Lisa Goldman 

Because you are updating the task table table using automation and req_item update is a trigger. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY