Hello,
I wrote the following client script & script include to create a small pop-up window that displays "Details," which is supposed to include the incident fields such as caller, state, and more. However, for some reason, the window shows up blank (as seen in the picture).
I would appreciate your help with this issue.
my script include:
var PopUpIncidentDetails = Class.create();
PopUpIncidentDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getIncidentDetails: function() {
var incidentSysId = this.getParameter('sysparm_incident');
var incident = new GlideRecord('incident');
if (incidentSysId && incident.get(incidentSysId)) {
var incidentDetails = {
number: incident.number.getDisplayValue(),
short_description: incident.short_description.getDisplayValue(),
caller_id: incident.caller_id.getDisplayValue()
};
return JSON.stringify(incidentDetails);
} else {
return JSON.stringify({}); // Return empty object if incident not found
}
},
type: 'PopUpIncidentDetails' // Specify the type of the Ajax processor
});
my client script:
function onClick(g_form) {
if (g_form) {
var uniqueValue = g_form.getUniqueValue();
if (uniqueValue) {
var checkIncident = new GlideAjax("PopUpIncidentDetails");
checkIncident.addParam("sysparm_name", "getIncidentDetails");
checkIncident.addParam("sysparm_incident", uniqueValue);
checkIncident.getXMLAnswer(function(response) {
var incidentDetails = JSON.parse(response);
var detailsChoices = [
{ label: 'Number: ' + incidentDetails.number, value: incidentDetails.number },
{ label: 'Short Description: ' + incidentDetails.short_description, value: incidentDetails.short_description },
{ label: 'Caller: ' + incidentDetails.caller_id, value: incidentDetails.caller_id }
];
var fields = [{
type: 'choice',
name: 'details',
label: 'Details',
mandatory: true,
choices: detailsChoices
}];
var modalConfig = {
title: 'Incident Details',
fields: fields,
cancelTitle: "Cancel",
confirmTitle: "Close",
cancelType: "default",
size: "md",
confirmType: "confirm"
};
g_modal.showFields(modalConfig).then(function(fieldValues) {
var incknowledgeUtil = new GlideAjax("sn_sow_inc.SOWIncidentUtilsAjax");
incknowledgeUtil.addParam("sysparm_name", "getIncidentDetails");
incknowledgeUtil.addParam("sysparm_incident", uniqueValue);
incknowledgeUtil.addParam("details", fieldValues.updatedFields[0].value);
incknowledgeUtil.getXML();
});
});
}
}
}
