Adding UI action Reject Major Incident Candidate into Service Operations Workspace

[Luke James]

Hi All, 

I have a requirement to ensure that the Reject Major Incident Candidate ui action is also visible in the Service operations workspace. I now have the ui action visible on the Service operations workspace, but when I click on it nothing happens. 

This is the script that is in the OOTB UI action script: 

function promptForRejectionReason() {

//checking for work_notes visibility

if(!g_form.getControl('work_notes')) {

getMessage('Cannot reject major incident candidate as \'Worknotes\' is not visible', function(msg) {

g_form.addErrorMessage(msg);

});

return false;

}

var dialog = new GlideModal('sn_major_inc_mgmt_mim_rejection_reason', false, 648, 250);

getMessage('Reject Major Incident Candidate', function(msg) {

dialog.setTitle(msg);

});

ScriptLoader.getScripts('/scripts/incident/glide_modal_accessibility.js', function() {

dialog.template = glideModalTemplate;

dialog.on('bodyrendered', function(event) {

glideModalKeyDownHandler(event, dialog.getID());

});

dialog.render();

});

//This dialog will be destroyed in UI Page 'sn_major_inc_mgmt_mim_rejection_reason'

}

//Code that runs without promptForRejectionReason

if(typeof window == 'undefined')

rejectMICOnConfirmation();

//Server-side code

function rejectMICOnConfirmation() {

current.major_incident_state = new sn_major_inc_mgmt.MajorIncidentTriggerRules().MAJOR_INCIDENT_STATE.REJECTED;

current.update();

gs.addInfoMessage(gs.getMessage('Major incident candidate {0} has been rejected.', current.getDisplayValue()));

action.setRedirectURL(current);

}

I need this to work in the workspace client script I think. How would this need to be modified to work within the service operations workspace? 

Kind Regards, 

Luke

[Dr Atul G- LNG]

https://www.servicenow.com/community/developer-forum/adding-ui-action-reject-major-incident-candidat...

[shyamkumar VK]

@Luke James , I have already added solution in other thread can you try that let me know if you need any assistance/help more

https://www.servicenow.com/community/developer-forum/adding-ui-action-reject-major-incident-candidat...

Regards,

Shyamkumar

[Drew Carpenter]

The solution in those links doesn't work for Configurable Workspace, which SOW is.