Assistance with building Business Rule condition in a Script Include

[Steven Watts2]

Hi,

I have a requirement to run a business rule when either of the following scenarios occur on the Incident table:

1)

Record is inserted AND

Service offering is 1,2,3,4 or 5 

2) 

Record is updated and Service offering changes

Service offering changes to 1,2,3,4 or 5 but was NOT previously 1,2,3,4 or5 

I.e., don't run if the previous Service offering was one of the 5, even if the change is to another of the 5. Only run when changing to one of these 5 and the previous isn't one of them.

My problem is that to write that in the condition field would be too long. I therefore want to generate the filter in a script include and then call it. I've done this before with reference qualifiers however unsure how to get it working with a BR condition.

Does anyone have any examples of where they have done something similar?

Steven

[Hemanth M1 · Accepted solution]

Hi @Steven Watts2 ,

Create BR with condition insert or update, annd check additional logic in  insert and update block as below

Change service_offering with your actual service_offering field backend value and also verify if its 1 or "1" while comaparing values

	if (current.operation() == "insert" && (current.service_offering =1 ||current.service_offering =2|| current.service_offering =3 || current.service_offering =4 ||current.service_offering =5)) {
		//do the following
	}

	else if(current.operation() == "update" && (current.service_offering.changes()) && (previous.service_offering !=1 ||previous.service_offering !=2 || previous.service_offering !=3 ||previous.service_offering !=4 ||previous.service_offering !=5)){
//do the logic
}

[Steven Watts2]

Thanks @Hemanth1 

I'll give this a go and confirm back.

Steven

[Hemanth M1]

Hi @Steven Watts2 ,

did it work?? if so,

[Steven Watts2]

Hi @Hemanth M1 

Apologies, completely forgot to respond. I had to make a couple of tweaks but yeah this worked, thanks for the assistance.

Steven