At a glance not visible for few interactions on Interaction record in Configurable HR agent workspac

[kartikey]

Hi Everyone,

i'm creating Interaction records but for few of the records that i have created i cannot see 'At A Glance' section in Configurable HR agent Workspace, for few records i am able to see the At A Glance. Does it have anything to do with the users profile?

Does anyone know why it would be happening?
@michaelj_sherid has previously replied on such topics, but i cannot get any help from them.

Thanks,
Kartikey

[michaelj_sherid · Accepted solution]

Hi @kartikey  The showing & hiding of the components has to do with the Hide conditions within that (At a Glance) container configuration. What build of Agent Workspace for HR Case management are you using?

Regards,

Mike

[kartikey]

Thankyou!

apparently the users for which the 'at a glance' was not available did not had HR profile. 

[Sambhav Gosar]

Hi @michaelj_sherid , 
Are you aware or analyzed how isVisible value is determined?

I am having same configuration as you have shared in above image, but value returned is false in some case and true in some. Note: our interaction is in application 'HRSD Virtual Agent conversation', once this is changed to 'Global' this starts working. Please let me know if you have found or came across such issues earlier.

[michaelj_sherid]

@Sambhav Gosar You can see the code of the isVisible in the macroponent's code. You can always use your own condition to determine when the component is visible or not. 

Regards,

Mike