ATF Configuration to add attachments to a record producer in Employee center portal does not work

Susmitha Ramay2
Tera Contributor

‎04-04-2025 02:07 AM

We are trying to create a Test in ATF with following Test steps :
Impersonate
1.Open a Record Producer (SP)
2.Set Variable Values (SP)
3.Add Attachments to Form (SP)
4.Submit Record Producer (SP)

On running the test the test fails at step 3 with the following error :

SusmithaRamay2_0-1743757646477.png

 

Can someone please help me fixing this.

Thank you in advance!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2025 02:09 AM

screenshot is too small. Please add a clear one. 

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Dr. Atul G. - Learn N Grow Together
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Susmitha Ramay2
Tera Contributor

‎04-04-2025 02:16 AM

Hi Atul,
Please find the attacgment below!

Preview file
41 KB
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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Susmitha Ramay2

‎04-04-2025 02:21 AM

Hi @Susmitha Ramay2 

Check these links

https://www.servicenow.com/community/developer-forum/issue-using-atf-step-quot-add-attachments-to-fo...

 

https://www.servicenow.com/community/developer-forum/unable-to-add-attachments-to-the-catalog-item-t...

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832273

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Susmitha Ramay2
Tera Contributor
In response to Dr Atul G- LNG

‎04-04-2025 02:37 AM - edited ‎04-04-2025 02:48 AM

Hi Atul,
Thank you for your quick response!
Yesterday I have visited the same urls from community and also the kb article above.
None of them worked to fix te issue and also they mention that this feature of uploading attachments is not supported so far in portal however it works with an open form.
In the past ideas where also raised buy other end users facing the similar issue - and this is still under review since 4 years 😞 I upvoted this idea too. 
https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=079c6aabdbbc70506064eeb5ca9619d5&s...


The below ideas were even closed without solution 😞
https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=cd65f5e4dbdea4d0f21f5583ca9619c9&s...

https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=8ff12d37db41bc906064eeb5ca96199d&s...

Regards,
Susmitha.R

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