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ATF errors: FAILURE: Failed to submit the record producer or Failed to submit catalog item after cloning and upgradation to Newyork

rramana940
Kilo Contributor

We have cloned instance from prod to dev.
After cloning when we are testing ATF, ATF tests are not working properly and it is showing the error message like: FAILURE: Failed to submit the record producer or Failed to submit catalog item.

ATF tests are working fine before cloning. After cloning we have imported xml related ATF update sets, while testing we are getting the ATF related errors.

We have followed some community posts and KB articles(https://hi.service-now.com/kb_view.do?sysparm_article=KB0751730).

later we have also upgraded our instance from London version to Newyork version,
and still we are getting the same ATF issues: FAILURE: Failed to submit the record producer or Failed to submit the catalog item. the ATF tests are working fine before cloning. After cloning and upgradation the ATF tests are not working properly.

if anyone is facing the similar kind of issue after cloning or upgradation ,Please help me out this atf issue.

6 REPLIES 6

This worked!
Apparantly two years later it is still necessary to tell the test step to wait until it has done what was requested.

Didn't work for me. 😞