ATF - Open An Existing Record
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07-22-2025 07:11 AM
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07-22-2025 07:26 AM
Hello @Frank Cheung
Does previous step define output variables? If no, then picker will be empty.
The placeholder in your description (Invalid model step.config=...) suggests a broken reference.
This can happen if the referenced step was deleted or renamed. Do check previous steps carefully and reconfigure test step again to make it work.
If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.
Thanks & Regards
Viraj Hudlikar.
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07-22-2025 07:29 AM
Open an Existing Record requires sysId of record, you should have a Record Query step before that which has that Record as Output.
what are you trying to achieve here?
share the complete test steps screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 07:47 AM
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07-22-2025 09:06 AM
any suggestions please?