ATF "Click a UI Action" Step Does Not Display UI Actions from Non-Global Domains

[gurralanavi]

Hi All,

I am facing an issue with the ATF "Click a UI Action" test step in a domain-separated instance.

When configuring the Click a UI Action step, I can only see UI Actions that belong to the Global domain. UI Actions that belong to a non-global domain are not available in the lookup list.

Example:

• The "Assign to me" UI Action exists in a child/TOP domain and is visible when testing manually.
• However, when creating the ATF test, the same UI Action is not available for selection in the Click a UI Action step.
• Only the Global domain version of the UI Action appears, causing the ATF test to fail.

Has anyone encountered this behavior?

• Is this an ATF limitation with Domain Separation?
• Is there any configuration or workaround to make non-global domain UI Actions available in the Click a UI Action step?
• Has ServiceNow provided any KB article or fix for this issue?

Any guidance would be appreciated.

Thanks!

[Ankur Bawiskar]

@gurralanavi 

I think it's a platform limitation and nothing to do with ATF

check this KB
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1113589 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[gurralanavi]

Hi @Ankur Bawiskar ,

I am unable to view your provided KB. If possible attach snapshot.

Thanks,

[Shaqeel]

Hi  

It is the limitation on ATF in Click a UI Action step.
Link1 

KB0825609 

What you can do is use Run server side script for this.