Hi Community,
Requirement:
The ServiceNow Flow designer should Trigger whenever:
1. A new P1 or P2 incident is created, or
2. An existing incident is updated from P3 to P2 or from P3 to P1
Once the flow is triggered, it should
1. Identify the P1/P2 incident.
2. Capture incident details from ServiceNow, including the relevant incident information and work notes .
3. Retrieve the associated Microsoft Teams bridge/meeting transcript and relevant teams updates.
4. Send the collected ServiceNow incident details and Team bridge transcript to a Microsoft Copilot
5. The Copilot Studio agent should analyze and summarize the information provided.
6. The agent should generate an incident summary for the incident manager, including the current status, impact, action taken, key discussion points and next steps.
7. The generative summary should be presented to the incident manager in Microsoft Teams using an appropriate Teams message/Adaptive card.
I would like guidance on the recommended and supported architecture for implementing this requirement.
Thank you.
