ATF Run Test is stuck for more than 30 minutes

Michael Galang
Tera Contributor

‎05-01-2025 01:45 AM - edited ‎05-01-2025 03:03 AM

Hi Servicenow Experts, 

I already been waiting for 30 minutes since I started the ATF run test but still there is no progress. May I know how this can be fixed? 

I would appreciate any recommendation to fix it. 

Thanks in advance. 

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7 REPLIES 7

Shaqeel
Mega Sage

‎05-01-2025 02:08 AM

Hi @Michael Galang 

 

It seem you are using wrong function to run the test.

go to test and on the test page you will see a RUN button.

Click that and make sure you are on client test runner page.

 

Regards

Shaqeel


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Regards

Shaqeel
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Michael Galang
Tera Contributor
In response to Shaqeel

‎05-01-2025 02:28 AM - edited ‎05-01-2025 02:57 AM

Hi Shaqeel, 
Thanks for your response. I'm clicking the Run test button as shown below but it still yields the same result. Any other recommendations? 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎05-01-2025 02:10 AM

@Michael Galang 

is your browser tab opened?

was it working fine earlier?

check this

ATF getting stuck and timed out 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Michael Galang
Tera Contributor
In response to Ankur Bawiskar

‎05-01-2025 02:35 AM - edited ‎05-01-2025 02:36 AM

Hi Ankur,
Thanks for your response.

is your browser tab opened? - Yes

was it working fine earlier? - Yes 
I already enabled the 'Enables additional debugging functionality' but it still yields the same result after I tried it again. I also cleared my account on the sys_atf_agent, removed any pending status on the sys_atf_test, and cleared the browser cache. 

Any other recommendations? 

 

 

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