how to write a client script to hide channel field when assignment group is empty on incident

[BrianProvencher]

You can accomplish this through a UI policy. Something similar to this: set up your filter like this:

Then create a UI action and set it up like this:

Hope that helps!

[BrianProvencher]

@jai281997  correction: the UI action should look like this:

[J Siva]

Hi @jai281997 

You can use UI policy to hide the form fields.PFB.

If you still want to use client script, then use below client script (on load/on change)

function onLoad() {

    //Type appropriate comment here, and begin script below

    var group = g_form.getValue('assignment_group');

    if (group == '') {

        g_form.setVisible('contact_type', false);

    } else {

        g_form.setVisible('contact_type', true);

    }

}

Regards,

Siva

[Ankur Bawiskar · Accepted solution]

@jai281997 

you can use onLoad client script for this something like this

function onLoad() {
    // Show contact_type field based on assignment_group value
    var group = g_form.getValue('assignment_group');
    g_form.setVisible('contact_type', group != '');
}

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