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10-09-2023 07:07 AM - edited 10-10-2023 04:08 AM
Hello - I am wondering if anyone faced and solved this issue. Appreciate any help here.
When I run the test using the cloud runner, it is failing with message Cancelled due to cloud user not being set. But the user has been set already, and when I go to Select Cloud User screen, it clearly says that The user <userid> has been successfully set and validated. Not sure why it is not running or any other additional settings I need to take care.
Thanks.
Solved! Go to Solution.
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10-16-2023 04:42 AM
Found out that even though it says the user ID has been successfully set, we couldn't find this user under the users list lookup box due to some security. So, we figured out and make it list there, then it started working fine.
No idea why ServiceNow allows or says User ID has been successfully set besides that user is not listing there due to security roles.
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09-29-2024 11:27 PM
Hi
I did that as well but it is still not working.
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09-30-2024 05:43 AM
We need to grant Admin access. Please check roles.
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09-30-2024 10:53 PM
The service account has admin role added already. Any other solution?
