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‎05-27-2025 02:12 AM
Need suggestions for validating the scenario to validate the banner notification as shown in below image
The scenario is an agent gets a banner notification when an email is sent to a case he's assigned to.
Custom UI steps are limited to the record configurations, and I couldn't find any step related to these banner icons. Please suggest if there is a way to validate this
Solved! Go to Solution.
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‎05-27-2025 04:14 AM
Hi @ranjithamaa ,
These notifications are stored in [live_notification] table and document id field stored the sys id of the records.
So, you can follow this approach to check it in the backend.
Although, the front end part to check the notification won't be feasible with ATF at the moment due to its limitation.
Mark this as Helpful / Accept the Solution if this helps.
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‎05-27-2025 02:14 AM
if you are not able to use Custom UI steps then you cannot test this using ATF.
ATF has it's own limitations and not everything can be tested using it.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-27-2025 04:14 AM
Hi @ranjithamaa ,
These notifications are stored in [live_notification] table and document id field stored the sys id of the records.
So, you can follow this approach to check it in the backend.
Although, the front end part to check the notification won't be feasible with ATF at the moment due to its limitation.
Mark this as Helpful / Accept the Solution if this helps.
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‎06-27-2025 06:12 AM
You Cannot test this using ATF due to its limitation