ATF Step validating for banner notifications

ranjithamaa
Tera Contributor

Need suggestions for validating the scenario to validate the banner notification as shown in below image

ranjithamaa_0-1748336945068.png

The scenario is an agent gets a banner notification when an email is sent to a case he's assigned to.

Custom UI steps are limited to the record configurations, and I couldn't find any step related to these banner icons. Please suggest if there is a way to validate this

1 ACCEPTED SOLUTION

SN_Learn
Kilo Patron
Kilo Patron

Hi @ranjithamaa ,

 

These notifications are stored in [live_notification] table and document id field stored the sys id of the records.
So, you can follow this approach to check it in the backend.

Although, the front end part to check the notification won't be feasible with ATF at the moment due to its limitation.

 

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3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@ranjithamaa 

if you are not able to use Custom UI steps then you cannot test this using ATF.

ATF has it's own limitations and not everything can be tested using it.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

SN_Learn
Kilo Patron
Kilo Patron

Hi @ranjithamaa ,

 

These notifications are stored in [live_notification] table and document id field stored the sys id of the records.
So, you can follow this approach to check it in the backend.

Although, the front end part to check the notification won't be feasible with ATF at the moment due to its limitation.

 

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Mark this as Helpful / Accept the Solution if this helps.

amitshukla
Giga Contributor

 You Cannot test this using ATF due to its limitation