ATF test failing for OOB Emergency change workflow

[VijayKummamuru]

I am facing challenge in testing  OOB emergency change workflow through ATF , in Authorize state when requesting approval its failing and throwing below error . 

FAILURE: No records matching query:
Approver = cab approver
and Approving = 020ac25b4730e210e851d5a9516d43df 

@ATF @itsm @Change @sndev #ITSM #ATF #Change Management

[Dr Atul G- LNG · Accepted solution]

Hi @VijayKummamuru 

Are you sure it's using a workflow and not a flow? Try following the same steps as the user manually and check if you're able to approve it. Then, verify the sys_id to see to whom it belongs.

[Ankur Bawiskar]

@VijayKummamuru 

was this working fine earlier?

Did you recently upgrade?

at which step it's failing?

what debugging did you perform?

The message clearly says it couldn't find approval record

[VijayKummamuru]

@Ankur Bawiskar  as atul mentioned i have checked approval policy and  adjusted ATF cases accordingly it's working now 

[Ankur Bawiskar]

@VijayKummamuru 

Glad to know.