ATF test step Open a Catalog Item (SP) not showing any records

Jens Riska FI
Tera Contributor

‎01-18-2023 06:13 AM

I'm trying to create an ATF test to test an incident form on service portal, but the step "Open a Catalog Item (SP)" is not showing any records? Any idea why?

I have com.glide.automated_testing_impl.service_catalog_portal plugin installed.

 

Mikael17_1-1674051081174.png

 

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matthew_magee1
Giga Guru

‎01-18-2023 06:31 AM - edited ‎01-18-2023 06:33 AM

Took a quick look at my instance. Are the catalog items the correct portal you have identified as 'ServicePoint'?

That might have some influence as to why you cannot see any cat items

 

matthew_magee1_0-1674052377281.png

 

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Jens Riska FI
Tera Contributor
In response to matthew_magee1

‎01-18-2023 06:38 AM

I see the same Items in my PDI. Yes, everything should be fine. I'm doing this with my admin account so it shouldn't be a role issue.

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Jens Riska FI
Tera Contributor
In response to Jens Riska FI

‎01-18-2023 06:42 AM

I can see the item when using the basic ATF step "Open a Catalog Item", but not when I'm trying to enter them in SP.

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matthew_magee1
Giga Guru
In response to Jens Riska FI

‎01-18-2023 07:50 AM - edited ‎01-18-2023 08:33 AM

I noticed that my PDI was only showing 44 of the 100+ catalog items. So I did some digging. Looks like that type of test step only opens Active catalog items and Class == Catalog Item.

Check if your catalog items are active and are of type Catalog Item.

I'm spit-balling here so take w/ a grain of salt

 

If this is the case on how ATF SP test steps work, and you need to get access to a specific catalog item, let me know-

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