ATF test stuck in "Open an existing record" test step

[mariavic1998]

Hi everyone,

I developed an ATF test that worked perfectly in the DEV instance. However, after deploying it to QA, the test consistently gets stuck at step 15: "Open an existing record." At this point, the page stops responding, and a browser pop-up appears asking whether to wait or exit the page.

This happens every time I run the test, even though other users have executed the same test in QA without any issues.

Has anyone experienced something similar or have any idea what might be causing this?

Here’s what I’ve tried so far:

• Cleared browser cache and navigation data
• Ran the test in a private/incognito window
• Ensured the impersonated user has all necessary roles
• Ran the test without impersonating any user

Despite these efforts, the test always opens the form and then freezes until the page crashes.

Any suggestions would be greatly appreciated!

[J Siva]

Hi @mariavic1998 
Please verify whether the record you are trying to open exists.
If possible, share the screenshots of your ATF steps..
Regards,
Siva

[mariavic1998]

These are the test steps, is always crashing at steps 15 and 16, but not only with this test, with every ATF test

[Sardash]

@mariavic1998  - Can you share the ATF Steps. Also i can see that the test step failed because of timeout. Please increase the timeout of the test step which is failing

[mariavic1998]

I already did it, but is still failing