Attach a file in Catalog Item as attachment

[SNOW46]

Hi All,

I want to attach one Excel Sheet as an attachment in one Catalog Item so that whenever form loads the attachment will be visible and any user can download it.

Can anyone let me know how to achieve this?

Thanks,

SNOW@Das

[Alikutty A]

Hi,

A simple way is to create a knowledge article with the attachment in it. You can check Attachment link option, so it downloads automatically.

Add a link to this knowledge article on the description of your catalog item which is an HTML content and it should render your link within anchor tags.

Thanks!

[Alikutty A]

An added advantage is that you could update the attachment anytime without modifying the catalog item and thus avoiding the use of an update set.

[VigneshMC]

I dont think you can add like normal attachments, but description field in item table supports html, you can provide the link to the document after uploading to the attachment table, so that when user clicks on that it automatically downloads

something like this

<a href="https://<instance_name.service-now.com/sys_attachment.do?sys_id=1894eef4ef331000914304167b2256c2">click here to download</a>

[Brian Lancaster]

You have to put the attachment on the catalog item and then create a link to it in the description field.