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01-12-2022 09:40 PM
Hello Guys,
I am attaching the custom workflow for the approval of service catalog items. I have attached the custom workflow and added it to the Catalog items, but while requesting an item it is running the default workflow at background instead of custom workflow. So, how can I resolve this?
Solved! Go to Solution.
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01-18-2022 12:32 AM
Hello
Yes, I have created workflow on RITM Table. Any changes I need to do in configuration?
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01-19-2022 11:09 PM
Did you mistakenly marked your own response as correct?
If my response helped would you mind marking my response as correct?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-19-2022 08:58 PM
Hi,
You have to create custom workflow "sc_req_item" table and should be publish. And attach your custom workflow to respective catalog item.
I hope it will work .
Regards,
akundu

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01-19-2022 10:26 PM
Hi,
Make sure that you publish the workflow first.
Regards,
Moamen