attach problem to change related list and vise versa

[RamuN]

Hi Team

To implement above requirement i have created 2 before business rule and one script include 

the below code is working when we add only one problem or one change to problem or change related list but if we add two or multiple at a time by selecting check box from problem/change related list then this code is not executing as expected

var SyncChangeProblem = Class.create();

SyncChangeProblem.prototype = {

    initialize: function() {},

    syncFromChangeRequest: function(changeGr, oldParentId) {

        var problemId = changeGr.parent;

        if (!problemId && oldParentId) {

            var oldProblem = new GlideRecord('problem');

            if (oldProblem.get(oldParentId)) {

                oldProblem.setValue('rfc', '');

                oldProblem.autoSysFields(false);

                oldProblem.update();

            }

            return;

        }

        var problemGr = new GlideRecord('problem');

        if (problemGr.get(problemId)) {

            problemGr.setValue('rfc', changeGr.sys_id);

            problemGr.autoSysFields(false);

            problemGr.update();

        }

    },

    syncFromProblem: function(problemG, oldchgreqId) {

        var changeId = problemG.rfc;

        if (!changeId && oldchgreqId) {

            var oldChange = new GlideRecord('change_request');

            if (oldChange.get(oldchgreqId)) {

                oldChange.setValue('parent', '');

                oldChange.autoSysFields(false);

                oldChange.update();

            }

            return;

        }

        var changeGr = new GlideRecord('change_request');

        if (changeGr.get(changeId)) {

            changeGr.setValue('parent', problemG.sys_id);

            changeGr.autoSysFields(false);

            changeGr.update();

        }

    },

    type: 'SyncChangeProblem'

};

Please suggest

[Dr Atul G- LNG]

Hi @RamuN 

the below code is working when we add only one problem or one change to problem or change related list but if we add two or multiple at a time by selecting check box from problem/change related list then this code is not executing as expected

Atul:It is OOTB and working as designed, so I recommend not making any changes here. Doing so could spoil the basic functionality.

[RamuN]

Thank you for quick response

This are custom configurations which is created by me

[Dr Atul G- LNG]

Hi @RamuN I respect your customization, but indirectly you are breaking the OOTB functionality. As per OOTB, it is 1 PRB → 1 Change, and if you add more than that, you would need to create an M2M table, which might work. As a consultant, I recommend not moving forward with this change without discussing it with the relevant stakeholders and guiding them accordingly.

[Ankur Bawiskar]

@RamuN 

sorry but you didn't share which business rule is calling which function.

share those details.

If my response helped please mark it correct and close the thread so that it benefits future readers.