Attach workflow to RITM created using Micorosft flow

jabnis
Tera Contributor

I am using below steps in MS Flow to create Service request ticket in ServiceNow:

1. create REQ
2. create RITM

 

Ticket gets created, however, I do not see workflow of Catalog item attached with the RITM. Can someone please guide on how I can achieve it?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@jabnis 

how are you submitting it?

Is any workflow or flow attached to that catalog item?

share some screenshots.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Bidduam
Tera Guru

You would need to make sure in the flow that is creating the RITM that you are setting an item that has a flow that you want to use related to it.