We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Attach workflow to RITM created using Micorosft flow

jabnis
Tera Contributor

I am using below steps in MS Flow to create Service request ticket in ServiceNow:

1. create REQ
2. create RITM

 

Ticket gets created, however, I do not see workflow of Catalog item attached with the RITM. Can someone please guide on how I can achieve it?

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@jabnis 

how are you submitting it?

Is any workflow or flow attached to that catalog item?

share some screenshots.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Biddaum
Tera Guru

You would need to make sure in the flow that is creating the RITM that you are setting an item that has a flow that you want to use related to it.