Hi All,
We have some incidents where the SLA definitions did not attach and hence due date is not calculated. The requirement is to run a script(background script/schedule job) to attach SLA based on the priority,e.g:- if Priyority is p4, 'P4 SLA Resolution' SLA should attach.
till now I have got the following script-
var ag = new GlideRecord('incident');
var a ;
ag.addEncodedQuery('u_due_dateISEMPTY');
ag.query();
while(ag.next()){
a = ag.priority;
if(a == 'p5'){
gs.print('p5');
}}
But I am not quite sure how to attach the SLA definitions from task_sla table in this script. Any help is appreciated. Thanks.
