Developer

Can we move knowledge article from one instance to another via xml ?

HI experts, I am new to knowledge articles, can we move knowledge article from one instance to another via xml or should we create new article instead? please enlighten me on this thing. Regards,G

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Catalog Items for an Order Guide

Hello, I created six catalog items to add to an order guide. On the order guide I selected the "Access Profile", but none of the catalog items I created show under "Access Needed". I am not very familiar with order guides. I appreciate any help yo...

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ServiceNow Administration Fundamentals LabX

ServiceNow Administration Fundamentals LabX this is one of my courses and unfortunately, due to network issues, our instance has been terminated. Could you please resolve the issue?

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How to setup a recurring task, assigned to a group, for a catalog item

How do you create a scheduled recurring task, assigned to a group, for a catalog item? I went to System Definition/ Templates, selected the table, Groups, and template variables. Selected Schedule to run daily. I saw an entry in Scheduled Jobs for...

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How to get the name/ ID of the specific Related list tab using script in UI Action ?

The related list contains multiple tabs and buttons, and the same button is used across different tabs. For example, on the Change Request table, there are related lists such as "Incidents Caused By Change" and "Incidents Fixed By Change".I need to i...

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How to trigger a single notification to requestor for the Approval record?

Hi Team, We have a requirement to auto cancel any RITMs, that are not approved within 30days. We are looping through approval records (sysapproval_approver) table, fetching the RITMs, then calling the notification which is sending emails to each appr...

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How is sold product records generated in Sold Product Table

I'm trying to understand how a Sold Product record is created in ServiceNow Order Management.I created a customer order and completed the required steps until the Order Line Item reached the Acknowledged state. However, the decomposition flow did not...

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Has anyone integrated ServiceNow CMDB with Microsoft Copilot?

Hi All,We’re exploring an integration between "ServiceNow CMDB and Microsoft Copilot" and would be interested in hearing from anyone who has implemented something similar.We’d like to understand what the technical configuration and architecture looke...

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How to Select All Multiple Choice Options in an MRVS

Hello Team,I have a requirement involving a Multi-Row Variable Set (MRVS) in a Service Catalog item.For example, I have an MRVS named 'Transport'. Inside the MRVS, there is a Multiple-Choice variable named 'car_names' with around 10 choices:1. Toyota...

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Preview for a database view on EA Workspace not appearing

Hi everyone. In EA Workspace, I've added a new UX List that shows all of the records from a database view:However, what I've noticed for these records in the database view is that there is no Preview button on the left hand side. This usually appear...

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Resolved! SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status

SNOW Table POST API now not returning INC number and SYSID in response, it's just giving 201 status. It was working earlier, but now response body is empty. Any reason this is stopped ? Not finding in SNOW docs also. Please help.

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All Reference field lookup (magnifying glass) icons are greyed out and not functioning on a form

We are experiencing an issue on a specific table form where all reference fields display a greyed-out magnifying glass (lookup) icon. Users are unable to click the lookup icon to search and select reference records.

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How to auto populate self assigned incidents through now assist?

Through Now Assist chat, when I type "show me incidents assigned to me," the system shows the same.How to achive this solution? Can anyone share the steps? Currently, I am getting the following response. PFA

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Workday to servicenow integration requirements gathering

Hey All, We are building a new portal and performing workday to servicenow integration. For this we want to conduct workshop and gather the requirements. Hence could you please suggest requirement gathering questions. 1. Questions should be base...

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Custom Export PDF from Workspace Form Including Related Lists - Best Practice?

Hi Community,I'm looking for the best practice to implement PDF export from a Workspace record form, including related list data, without attaching the generated PDF to the record.RequirementFrom a Workspace form, users should be able to:Export the c...

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