Attachment deletion message in Workspace
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3 weeks ago
The banner message in the green box does not make sense. I try to update it but I couldn't find the script source. I found the message in bold within an existing message key, but I couldn't find how the rest of the message was concatenated. I tried other workspace forms and got the similar message. Is it possible that this banner message could have been modified?
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3 weeks ago
can you share steps so that we can try in our PDI?
which workspace you are doing and what you are doing?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @Ankur Bawiskar, Thank you for your attention. currently I work on Operational Resilience Workspace. When I click attachment icon and upload any file, it will work normally. But when I delete the attachment, the banner message that could easily be misunderstood pop up although the attachment was deleted. So I want to modify this banner message that users delete it successfully so that it wouldn't confuse anyone who see it.
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3 weeks ago
did you try searching that message in any business rule?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
yes @Ankur Bawiskar , I search the script column with key word in Business rule, UI action, UI script, client script and Script Include. And no related value return