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Attachment deletion message in Workspace

LimingWu
Tera Contributor

The banner message in the green box does not make sense. I try to update it but I couldn't find the script source. I found the message in bold within an existing message key, but I couldn't find how the rest of the message was concatenated. I tried other workspace forms and got the similar message. Is it possible that this banner message could have been modified?

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4 REPLIES 4

Ankur Bawiskar
Tera Patron

@LimingWu 

can you share steps so that we can try in our PDI?

which workspace you are doing and what you are doing?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar, Thank you for your attention. currently I work on Operational Resilience Workspace. When I click attachment icon and upload any file, it will work normally. But when I delete the attachment, the banner message that could easily be misunderstood pop up although the attachment was deleted. So I want to modify this banner message that users delete it successfully so that it wouldn't confuse anyone who see it.

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@LimingWu 

did you try searching that message in any business rule?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

yes @Ankur Bawiskar , I search the script column with key word in Business rule, UI action, UI script, client script and Script Include. And no related value return