Attachment document data having sys_attachment as empty
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12-28-2024 01:47 AM
Hi All,
As per SN, sys_attachment_doc shall always have sys_attachment reference as sys_attachment contains the meta data and sys_attachment_doc contains the actual attachment data. We have Reference cascade rule set as 'Delete' OB. However, I can still see sys_attachment as blank in sys_attachment_doc.
Have anyone faced this issue earlier?
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12-28-2024 01:58 AM
did you verify the cascade rule settings?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-28-2024 02:02 AM
Yes, it is marked as 'Delete'.
Attachment Document is extremely huge; hence I am not able to analyze it. I have set up some data and will retest if OB Archiving delete the Attachment Document data or just clear out the Attachment reference.
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12-29-2024 02:35 AM
Hi Varun, I haven't come across this before. It might be worth reviewing the cascade delete settings or any recent updates that could affect the reference. Let me know if you find a solution!