Attachment is not visible on portal

Query1
Tera Contributor

‎11-28-2022 10:37 PM

Attachment is not visible on portal, but visible at backend. issue is for only one user.

it is working fine for other users with same access. (attached screenshot)

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4 REPLIES 4

Sagar Pagar
Tera Patron

‎11-28-2022 10:47 PM

Hi,

It may be due to access issue. Please check the access for user. You have to debug using Debug All Security and find the ACL causing the issue.

 

Thanks,

Sagar Pagar

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Brijesh10
Tera Guru

‎11-28-2022 10:56 PM

Hi,
Please try checking the read/write/create ACL on sys_attachment table. then check if that user have role.

 

Please mark correct if helpful.

Regards,
Brijesh Sahani

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Avinash_Patil1
Giga Guru

‎11-28-2022 11:04 PM

Hi,

1. Check ACL on sys_attachment table.

2. If the widget is custom please check the roles used in the widget.

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Mohith Devatte
Tera Sage
Tera Sage

‎11-28-2022 11:44 PM

Hello @Query1 ,

where exactly are you trying to add the attachment ?is it a catalog item or a ticket page that your are referring to ?

 

can you please send a full screenshot?

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