Attachment limit

[I_Das]

Hello all,

In our instance the outbound email attachment limit is 18.8 MB. But when a user is trying to raise a ticket with attachment which is 18.9 MB in portal it is showing 18.4 MB and it is taking the attachment. But when another user is trying to attach the same attachment it is not showing and is giving error. Is there any reason on why it is showing less size in portal and one user can attach it while other user cannot?

Thanks & Regards,

I Das

[Robbie]

Hi @I_Das - and importantly, both users using the same OS (Operating System) - eg Windows vs Mac, same browsers and same versions of browsers?

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Thanks, Robbie

[I_Das]

Hi @Robbie ,

Yes they are using the same Operating system and same version too.

Thanks,

I Das

[Rahul Kumar Sh1]

Hi, Das

Usually by default attachment limit is 25Mb in Service-now( OOB )

[I_Das]

Hello @Rahul Kumar Sh1 ,

Yes so can the limit in our instance which is 18.8 MB override sometimes in portal?

Thanks & Regards,

I Das