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Display Summary on Virtual Agent

Surbhi16
Tera Contributor

‎07-22-2024 02:29 AM

Hi Expert,

 

I have an requirement where I have to display summarize details of user input before submitting the request on Virtual Agent.
How can I achieve it?

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Paul Curwen
Giga Sage

‎07-22-2024 02:35 AM - edited ‎07-22-2024 02:43 AM

Try this vaSystem.getTranscript()

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0786032

 

Alternatively,  you can just search for and display the interaction record transcript column.

 

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...

***If Correct/Helpful please take time mark as Correct/Helpful. It is much appreciated.***

Regards

Paul
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Surbhi16
Tera Contributor
In response to Paul Curwen

‎07-22-2024 03:36 AM

Its not working for me Paul

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