Attachment size limit - Service Portal

kyleinks · ‎08-02-2017

Our users have noticed that there is a limit on the Service Portal that did not exist in the "frame set." I didn't see any documentation anywhere regarding the attachment limits specific to the Service Portal but I was able to find the code in the widget itself that is doing the restricting. Is this restriction to the Service Portal for performance reasons?

dravvyramlochun · ‎08-02-2017

Hello Kyle,

I just did a test in my Jakarta instance and yes the limit is there. You cannot upload more than 24mb.

As corina mentioned this is a hardcoded size limit for the widget in ticket_attachment.

What I would suggest you is if this is important for you and you can present a good business requirement or how this affects your business, then you can raise and ER with support and then this might be happening in future releases.

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Aviv S_ · ‎04-04-2021

Hi

we are in Quebec but facing this issue - while user trying to upload an attachment on service portal, if the file is larger than 25mb, the upload does not work, the transaction is canceled and user is not getting any error msg.

Any idea?

corina · ‎08-02-2017

Hello Kyle.

Indeed, the limit is OOB, expected behavior.

Most probably for security reasons. You can open an enhancement request for this and most probably there will be a conclusion stated when the resolution will be provided.

corina · ‎08-02-2017

Yes dravvyramlochun answer is right.