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"Assign to me" Incident UI Action does not work in Workspace.

i have a new PDI.and wanted to check this question:If the Assignment group is empty on an incident record, what happens when an agent that is a member of multiple user groups clicks the Assign to me UI action? https://www.examtopics.com/discussions/s...

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Meloper by Kilo Sage
  • 630 Views
  • 3 replies
  • 0 helpfuls

Flow designer is not running as per time given

Hi,I have a flow designer and Wait for Condition where i am fetching the Start Date from form to be run. Only in midnight its not running on the given time. Day time its working as expected.Example: i have created one RITM and kept start date on same...

Hareesha by Tera Contributor
  • 1280 Views
  • 4 replies
  • 3 helpfuls

What is the difference between a change model and a template?

 Yes, with a model the logic, states, apporvals etc. also count and not just the pre-filling of the fields, but basically I can also create a template for an emergency change and a template for a normal change and the flow starts with the submit.I do...

Meloper by Kilo Sage
  • 1542 Views
  • 2 replies
  • 4 helpfuls

In Order Guide 2nd RITM Should Create after 1St RITM closed Complete

Hi All, I have a requirement where in the order guide after ordering two RITMS are generated and customer wants that RITM "xyz" is opened/initiated only when RITM "abc" is closed completed. I dint have any idea, how to achieve this, can somebody plea...

Community Alums by Community Alums  
  • 360 Views
  • 1 replies
  • 0 helpfuls

Resolved! UI action Name Translation

Hi Developers, I want to Modify the Label of one UI action in Korean,however i am not able to find it,i tried to search the translation in the (sys_documentation) table but not able to find it Screenshot of the existing label of the UI action is atta...

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Abhishake1 by Giga Contributor
  • 8219 Views
  • 6 replies
  • 19 helpfuls

Resolved! Mail Script Not Showing URL in Notification

Hello,I have the following mail script, I have also tried adding it to an existing one and had the same result:Mailscript: loth_survey_results (function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailO...

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Service catalog user criteria

I created one user criteria, that is making available catalog item to IT department. But it is not working. when i check with non IT department users the item is available.

Validate Date or Date/Time in Service Catalog on Portal

Hello everyone, i have a problem with validate data of MRVS. I add data to MRVS using the CSV file attached from field "Attachment File Test", the second row has wrong value as below :  It can still be submitted even though I validated it with Catalo...

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How to configure stepper component in ui builder ?

Hi, I try to configure dynamically a stepper component (see attach) wth my record page tabs, in particularly the state field. I work in UI Builder. Can you please help me beacuse i didn't any documentation about that. Thanks in advance  

Serge T1 by Kilo Contributor
  • 5328 Views
  • 12 replies
  • 3 helpfuls

Add users to CC'd in email notification

I want to add 5 users to be CC'd in email .I found this in WIKI.service-now.comwhere to include 5 users in notification so that the users will be CC'd in email which is going sent.

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gtk by Mega Sage
  • 7264 Views
  • 5 replies
  • 4 helpfuls