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Resolved! Based on Duration field we want to set another field

Hi All, I have requirement:variable Name                -   Type1)Duration                      - Duration2)Due                              -Date/Time Automatically fill the Due field by calculating the Duration mention + Current Date&TimeFor unders...

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Sirri by Tera Guru
  • 1221 Views
  • 4 replies
  • 0 helpfuls

Inbound Email Parsing Body Text: Question?

Hey Everyone! I have a quick question, I am not sure if this is possible, but I want to ask.  I have an email body text formatted like this.First name: test123Last name: test12378Business phone:Best time to contact:Preferred method: test123@gmail.com...

Community Alums by Community Alums  
  • 753 Views
  • 3 replies
  • 0 helpfuls

Get currency from glide record

Hi All. From an onLoad client script in a table I need to get the currency symbol from another table. This is the script:   function onLoad() {     var parentCurrency;     var parentDemand = g_form.getValue("task");     var grDemand = new GlideRecor...

Fabio Cresta by ServiceNow Employee
  • 762 Views
  • 1 replies
  • 0 helpfuls

Catalog Item - Description section

Hi,Hopefully someone can help me to find an easier fix for a simple issue. Customer wants to frequently update a url in the Description section of a Catalog item.Easier solution would be if the Customer had the spreadsheet stored in a Library like Sh...

Flow Designer Send Notification error

We are getting an error on flow designer for every triggered Notification that we created. Checked Notification list and the item is there with the correct sysid and it is active. It was working before... now it is generating this error message. Plea...

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gracjan by Tera Guru
  • 664 Views
  • 4 replies
  • 0 helpfuls

ServiceNow Best Pratices

Hi Team,Any documents or community articles to get best practices' on:1. Security and Compliance2. Architecture3. Configuration and coding4. Automated testing5.Application and Platform upgradesKindly let me know. Thank You

Preethi26 by Tera Contributor
  • 433 Views
  • 3 replies
  • 2 helpfuls

How to pass user in eventQueue

Hi Team,I am trying to schedule a job that remove users groups and roles who have not logged in for last 3 months.But while working on notification im stuck as its new for me.I have gave admin directly in user field of notification in this case its  ...

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Preethi26 by Tera Contributor
  • 1127 Views
  • 11 replies
  • 3 helpfuls

Resolved! App Engine Studio availability

We're on an upgraded instance on Tokyo patch 3, probably from the days of Dublin. We'll eventually upgrade to Vancouver although won't be some time due to several of our team on leave and our queue's backed up. Im interested in using Configurable Wor...

Ace009 by Tera Contributor
  • 658 Views
  • 1 replies
  • 0 helpfuls

AssessmentUtils().createAssessments returns 'noquestions'

Since we're not able to set a new Survey Trigger to use the sn_customerservice_case's Customer field value - its referencing a table that's not extended from sys_user - we decided to go for a business rule that'd create a notification and create a su...

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JeremiP by Kilo Sage
  • 6506 Views
  • 8 replies
  • 12 helpfuls