My goal is to be able to come up with an incident report for each user where I can see incidents that they have modified in the last 48 hours. Problem is with the current incident fields this doesn't seem possible. You can search on an updated la...
Looking to implement "Assigned to" information on the stage block of ticket details to says "Fulfillment assigned to John Smith" , Anyone has tried this? Currently it does not show who the task is assigned to for follows up etc.
Hello,I have a weird issue suddenly. Scenario, I have a workflow that goes to AD, updates the group manager and then, a script activity that updates the group manager field in ServiceNow - these are not type security group. This was created years ago...
Good day! I received this email from the ServiceNow Developer Program about my PDI. My PDI is vital for me and everything in it that I have worked so hard to do, and I do not want to lose it. I am not sure why it says that I have technical issues. Wh...
hello All, We are onboarding 2 new ServiceNow instances. I see them in HI portal , how to get access to them so that my development team can clone it and configure it for SSO.
Hi Community, I have below requirement - Default Field Configuration for Serial Number and Asset Tag in ServiceNow ViewsWhen navigating to any view within ServiceNow (e.g., List Layouts)The Serial Number and Asset Tag fields should be automatically ...
Hi, I need to hide Comments and Worknotes section in the HR Agent Workspace on HR case form.I can do this using UI Policy and only apply it to the workspace view.My question is whether I need to use the 'Reverse if false' checkbox and use a script 'E...
i want to sort Catalog items in alphabetical order!!
Does anyone have any idea of how to fetch different choices in a property of type 'choice_list'? For example : the property 'change.conflict.modet' has two key value choices (Basic=basic, Advanced=advanced) and the default value is advance. So, if I ...
My PDI is getting retired due to technical issues and I'm to release it.How do I backup mytest usersservicedesk test incidentsfake business servicesfake CIsthen Restore them to my new PDI? Everything I find is very vague. I'm on Tokyo Release at the ...
Hi all, We have 5 emails from different regions.assist@reg1.com - Assistreg1 groupassist@reg2.com - Assistreg2 groupassist@reg3.com - Assistreg3 groupassist@reg4.com - Assistreg4groupassist@reg5.com - Assistreg5 groupFor all these mailboxes, we have ...
Hi Team, I got mail the below mail today. Please release your developer instance. Currently my instance is on Tokyo release. Does this issue resolves when I upgrade my instance. Please suggest. Any other option I can do from Retire of my developer in...
This morning (Jan 10 - 2024), I received an email from developer instance support that said: "Dear Service Now Developer,Please save your work and release the current instance by the end of next week. The instance has technical issues and must be ret...
"How do you manage your ServiceNow instance data with data management delete jobs?"I do preview the records before executing the delete jobs, and here I use the 'delete with preview' UI action to execute the delete jobs. Which helps you to preview th...
Hi Team,Good Morning !I want to add to Author name and Knowledge base name on the approval widget.
