Hello Everyone,There is a custom field on the incident form capturing the time and date. It shows the correct time according to the logged in user's timezone. But as per the update made on the ticket, an email triggers shows some information includin...
I am trying to install Virtual Agent Plugins one of them is ITSM Virtual agent conversations. But it is asking me to get some extra thing from store, which i am not able to find on store. Earlier in sub prod instance I didn't see this issue.Can some...
Hi Team, need helpHow to pass/declare true/false value dynamically from endpoint url in HTTP Query parameter in rest message.End point url: by using the same url getting both active=true and active=false records but when i tried in rest message getti...
Hello experts,I just want to know if you have any resource or documentation links on what are field types that are in default can be grouped and which cannot be grouped?I just found that some field types cannot be grouped by in a list like the date, ...
How Can I get all the seclected values in a List Collector in a script include?
Is there a way to get the a container split layout to show on the SCTASK? Using a variable set it shows on the RITM, but not the SCTASK? Thanks!
Hi,I am looking for some related lists from the sc_task form, but they are not available. Can you please let me know where can I get the backend name of them. looking for RegardsSuman P.
Hi team , It is on incident table , Expiration date is string field , and test 1 is a date field , the date time which is showing in expiration date same thing should populate in test 1 field . How to achieve this . Please help me here
Hi All,I have a requirement on virtual agent, whenever user is not satisfied with the chatbot, the user will connect with the support team, when he click on the support chat it will open in a new window to chat with the support team.Can anyone help m...
Hey everyone,I have a List-Field on the sys_user_group records which is a list of users.I need to update this field via Flow to add a user while keeping those who are already in there and deleting one user while keeping the rest in.I tried using the ...
Create location in cmn_location table, Whenever user will select others in the location field, new field will display to provide new location details like street, city, state, country, postal code. For this requirement I am using onSubmit catalog cli...
I created a Page Variant of the 'Customer Information' page, in Customer Central experience. (Screen captures of the settings on each variant attached). However, despite updating the 'Audience', the default page keeps showing for all users. I believe...
I have created a UI action button for Service Desk agent to "Send Email" and now I have issue on how to create similar button for Service Operation Workspace.Can any of the expert help me on this issue. I attach the UI action screen shot for your ref...
HI all, I have two fields category and subcategory. Subcategory is dependent of Category, I have a requirement to remove an option when the change type is not standard. I have created an load client script and an onchange client script but is not wor...
I'm working on sc_task business I want to get sc_req_item table cat_item field value sc_req_item is parent table of sc_task.
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