Hello, I want to trigger a email notification if ticket not updated for 3 business days. for this I'm using schedule job to send the notification. can someone help me with script? Thanks in advance!!!
Hi All, We have a 'create incident' UI action on the Interaction table and its OOB.Whenever a Live agent chat is initiated then automatically Interaction record will get created after accepting the chat request.When Agent click on "Create Incident" U...
Hello All, I have granted sn_incident_read and sn_incident_comments_write role's for user but still Additional Comments field will not show up in incident form (fullfiller view) for user to write comments . Is there an ACL required? please assist Exp...
I have html code which have checkboxes when i check and save the incident the checkboxes that was selected before was unchecked. how to store that data like here i check test 1 and when i save the test1 is unchecked but i want to save the data. html...
We are in the process of upgrading to Utah. During our testing, we have had an issue with how the description field is being formatted on HR Cases. We are using the rich_description field on HR Cases, but there are different formatting issues occurr...
Hi Experts, I want to create a UI policy to show few fields to users from particular groups. Please suggest how should I approach it.
I have a scripted REST API to process incoming request to update incident. After the request validations, we are making entry in import table which is used in transform map to update/create incident. However, after Tokyo upgrade, I am getting below e...
Hi Community, Scenario, Based on list collector values we are mapping records in MRVS, so it's mapping the records but those records are not available in RITM Variable editor. Can anyone help me how we can use timeout in onsubmit catalog client s...
Hi there, I'm new using GlideAjax and I have a question. Using a proper script include I'0m able to call a function as Ajax request by a client script using a Glideajax call. I see that the response is always '200 OK' I'd like to set in the script in...
I customized form layout(view) of parent table. and i need to make same view for child table too. So i want to apply parent's form layout to child table. How can i do for it? thank you for answer.
May i know what is the use of $sp.getParameter("table") in widgets?How does it take a value?Thanks
I'm trying to build a condition which matches a string to a regular expression. Matches Regex is a default option in the condition builder for String-type fields, per the wiki Condition Builder - ServiceNow Wiki. However I can't seem to figure out th...
Hello,How to remove duplicate value from reference field using advanced reference qualifier in ServiceNow? Kindly help. Thanks in advance.
Hi All.I have requirement on creating a reports & dashboards on Incidents ''SLA''. report 1: Percentage of incidents that meet Response SLA report 2: Percentage of incidents that don't meet Response SLAreport 3: Percentage of incidents that resolved ...
I've got a BR to copy the cause, fix and workaround details from a Root Cause Analysis problem task to its parent problem when the task is closed.The issue is that the first \n's that I output as part of the copy appear to be getting ignored. I've no...