Hi @CVM1997 ,
1)Check the attribute no_attachment on the collection field on incident table.
2)Also check any client script or ui policy has code to hide the icon using DOM or g_form.disableAttachment().
3)Check which type of Users can attachment the files in a Record if not then goto Navigate to System Properties > Security.
4)Go to App Nav->Type in sys_dictionary.list
Once the list populates, right click on the Header Bar and Click on Security Policies.
You will get a List of ACLs.
Check if there is an ACL like sys_attachment.* and see if it is restricted .
Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand
