Hi everyone,
We're using the OOTB Attachment Tags (Tags) feature and have encountered a usability issue.
Currently, existing tags are not displayed when the user clicks the tag field. Suggestions only appear after the user starts typing. Because of this, users often don't realize that a tag already exists and end up creating new tags with spelling mistakes or slight variations, resulting in duplicate tags.
We're looking for a way to improve this experience.
Questions are:
Is there any OOTB configuration to display existing attachment tags as a dropdown when the field receives focus?
Has anyone customized this behavior?
Can we reuse the existing attachment tag table and replace the OOTB tag input with a reference/dropdown field, while still preserving the OOTB attachment tagging functionality?
Are there any recommended best practices to prevent duplicate attachment tags?
Any suggestions or implementation examples would be greatly appreciated.
Thanks in advance!
