Attachment Variable default table

[matt_a]

I am in the process of upgrading to Paris and I have noticed that when using the attachment variable, the attachment is being associated to a table: ZZ_YYsc_cart_item

This table doesnt seem to exist? 

I really need attachments added with this variable to be associated to the sc_req_item table so that the attachment can be viewed by end user on the portal when viewing their ticket.

Is it possible to configure this?

[Menka1]

Hello @matt.a 

We are facing the exact same issue.Were you able to get this resolved?

Thanks

[matt_a]

This was fixed thanks to @Ankur Bawiskar on the following thread: https://community.servicenow.com/community?id=community_question&sys_id=41af7501db1ea010fa192183ca96...

Thanks Ankur

[Ankur Bawiskar]

@matt.a 

Glad to know that my script worked.

Regards
Ankur

[matt_a]

Yes, worked well. I stumbled at first as found that although I was inserting a new record via the portal, the business rule needed to be on update for it to copy across the record to the correct table

[Ankur Bawiskar · Accepted solution]

@matt.a 

Glad to know that my approach worked which is the below thread

Disable ZZ_YY prefix from attachment when added through record producer

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur