Attachment

[nameisnani]

Hi Team , 

can anyone please help me with this question? 

Do you know if there is a way to attach files to incidents which the requestor/caller can't see? Like a "work note," but an attachment .

Please provide steps and screenshots for better understanding .

Thanks,

[Sandeep Rajput]

@nameisnani You can create read ACLs on the attachment table, In the condition builder of ACL check if the table_name is incident.

In the script check the following.

if(gs.hasRole('<name of role who can see the attachmentr>')){
answer=true;
}
else{
answer=false; //user without role can't see the attachement
}

Hope this helps.

[nameisnani]

@Sandeep Rajput  

Could you please provide me the configuration screenshot for a better understanding?

[Vaibhav127]

Hi @nameisnani ,

Check the below post, it might be what you need.

https://www.servicenow.com/community/now-platform-blog/attachment-restriction-utility/ba-p/2284479