Attachments from INteraction are not getting copied to Incident

[sonalpriyanka95]

Earlier Attachments from Interaction are not getting copied to Incident  or RITM , however then I had created an BR which run after insert in Interaction_related_record table which works fine for RITM however still not working for Incident.

(function executeRule(current, previous /*null when async*/) {

// Add your code here

if (current.document_table == 'incident')

{

    var inc = new GlideRecord('incident');

    inc.addQuery('sys_id',current.document_id);

    gs.info('Document Table: ' + current.document_id);

    inc.query();

    if (inc.next())

    {

    GlideSysAttachment.copy('interaction', current.interaction, 'incident', inc.sys_id);

    }

}

else if (current.document_table == 'sc_request'){

var ritm = new GlideRecord('sc_req_item');

ritm.addQuery('request',current.document_id);

ritm.query();

if (ritm.next()){

GlideSysAttachment.copy('interaction', current.interaction, 'sc_req_item', ritm.sys_id);

}

}

})(current, previous);

[Tanushree Maiti]

Hi @sonalpriyanka95 

For Incident , Just try with Before Insert,Update BR on Interaction Table.

(function executeRule(current, previous) {

    var att = new GlideSysAttachment();
    att.copy('interaction', current.interaction, 'incident', current.task);

})(current, previous);

[sonalpriyanka95]

Unforutnately It's still not working

[Tanushree Maiti]

Hi @sonalpriyanka95 

Can you share your latest code , 

When to send and script both - both screen shot

[sonalpriyanka95]

Even in my Script Current.document_id & current.document_table are taking correct value still it's not working