Attachments getting copied from ServiceNow to JIRA after every update using JIRA Spoke

[sd2097]

Hi there,

We are using ServiceNow out of the box plugin 'JIRA Spoke' to integrate ServiceNow and JIRA. We are using the 'Copy Attachment' action to try to copy the attachments from SNow incident to JIRA issue.

The issue is that, suppose we have added 3 attachments in the Incident, after every update, those 3 attachments are getting added to the JIRA issue. On the first update, there were 3 attachments, on the second update, there were 6 attachments on JIRA.

The trigger condition is - On update of Incident record. And on the 'Run Trigger' field, we have tried with both 'For every update', and 'for each unique change', but the result for both is the same.

Is there any way we can stop copying the attachments after every update and eliminate duplicates without any custom field or table creation?

Regards,

Sudhangshu

[Marwan_]

Hi @sd2097 

I've found this very helpful article that explains how to do this without duplicating attachments:

https://www.servicenow.com/community/now-platform-articles/copy-attachment-jira-spoke-servicenow-to-...

However there is a much easier way to have this integration in place and have great flexibility (no duplicate attachments out of the box). Have a look at Exalate.

Kind regards,

Marwan

[Marwan_ · Accepted solution]

Hi @sd2097,

I found this very helpful post by a fellow user on how to set this up while avoiding duplicate attachments. A bit complex however it is well explained with screenshots of the important screens.

Link to solution thread.

My I also add that there is a much easier way to set up this kind of integration with attachments sync (without duplicates every time you sync an incident) 

Have a look at Exalate, and let me know if you have any questions or need further support.

Kind regards,

[Eric Smith]

@sd2097 hi. I see Marwan has already given you the link to a very,very useful step-by-step guide. We also use other tools to resolve similar use case, like this one - zigiops. It does great job.