attachments in workspace

[VSN]

i have a requirement in configuration workspace to remove attachment icon .

[Tai Vu]

Hi @VSN 

Which workspace you're currently working with?

Cheers,

Tai Vu

[VSN]

configuration workspace

[Tai Vu]

Hi @VSN 

So for the CSM and FSM Configurable Workspace, it should be the Attachment record below.

URL: https://<instance_name>/sys_ux_screen.do?sys_id=1f3b5b22534b101043d7ddeeff7b12fb

You can define a UX Screen Condition as the above steps.

And enjoy your result.

Cheers,

Tai Vu

[konijetisumanth]

HI @Tai Vu 

I have tried the above one, but i could not able to implement for the "service operation workspace", where i have to disable the attachments when change request is closed, then ctask attachments should be available for admins only.

could you please suggest to get this done.

[Tai Vu]

Hi @konijetisumanth 

Which step are you on right now? Were you trying to set the Screen Condition and it didn't work?