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Attachments not displaying on Case Task in some scopes (though added in Form Layout) in CSM workspac

charanpatnala
Tera Contributor

Hi Community,

 

I’ve added the Show Parent Case Attachments related list on the Case Task form layout in CSM Workspace.

 

In the Customer Service scope, the related list displays correctly on Case Task.

 

In other scopes (like Product Support, Finance Support), I can still see Show Parent Case Attachments under Form Layout → Configure Related Lists and move it to “Selected.”

 

But when I open a Case Task in those scopes in Workspace, the related list section is not visible on the form.

 

Below I,ve attached few images for images related to what I've discussed 

 

Please share your inputs on this Thank you.

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