Hello,
My team has been working on a fix for an integration with Jira where attached documents are only visible on the Jira card as part of the Jira sync AFTER the Jira card is created. In other words, if there is an attachment on an SCTASK, RITM etc and the Jira card gets created, no attachment is on the card. However, if we add attachments after the fact and the Jira card already exists, the syncing function allows it to be seen on the Jira card. Is there a way to initiate from the Jira side a fetch on the sys_attachment table based on the ticket sys_id to get an attach the relevant attachment on the Jira card?
Thanks in advance!
